Partner Services Development Manager, Asia

Location

SG-Singapore Office

Work mode

hybrid

Type

full-time

Department

Sales & Partnerships

Last seen

23h ago

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you’ll do The Partner Development Manager, Asia is primarily responsible for guiding Docusign partners in building, scaling, and maturing profitable services practices around Docusign solutions. This role focuses on helping partners develop implementation, integration, and managed services offerings; define delivery methodologies and standards; and build the internal capabilities needed to deliver high-quality customer outcomes at scale. This position is an individual contributor role reporting to the Sr. Director, Channel Resell. Responsibility Guide partners in building and scaling a profitable services practice around Docusign solutions, including implementation, integration, and managed services offerings Collaborate with partners to define services portfolios, service catalogs, and packaging that align to customer needs and Docusign go-to-market priorities Support partners in developing internal delivery capabilities, including hiring plans, role definitions, training paths, and competency frameworks for consultants and architects Work with partners to design and adopt standardized delivery methodologies and project frameworks for Docusign implementations Establish and promote quality standards, governance models, and best practices aligned with Docusign professional services and product guidelines Conduct periodic reviews of partner-led projects to ensure adherence to standards and to identify opportunities for continuous improvement Build and execute enablement plans specifically targeted at partner services and technical teams (consultants, solution architects, project managers) Develop and deliver training on implementation best practices, integration patterns, security and compliance considerations, and ongoing customer adoption strategies Drive certifications and advanced skills development to ensure partners maintain a high level of technical and delivery capability Collaborate with partners to develop services business plans, including revenue targets, utilization goals, pricing strategies, and investment priorities Provide guidance on services economics (e.g., rate cards, delivery models, margin optimization) to help partners run profitable Docusign practices, and recommend actions to improve efficiency and profitability Ensure partner services offerings are designed to drive strong customer outcomes, from initial deployment through ongoing adoption and expansion Promote partner-led customer success motions (e.g., health checks, optimization services) that increase Docusign usage and value realization Gather feedback from customers and partners to refine services offerings and identify new high-value service opportunities Support partners in designing robust solution architectures and integration approaches for complex customer environments Co-create demo use cases and proof-of-concept scenarios with partners that showcase Docusign solutions in their specific domain or industry Maintain visibility into partner services capacity, certifications, project pipelines, and delivery outcomes Provide regular insights and recommendations to regional leadership on partner services performance, capability gaps, and investment needs Adhoc duties as directed by Management Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in business, marketing, or a related field (or equivalent experience) 6+ years of experience in partner management, channel development, or business development, preferably in the technology sector Preferred Deep understanding of SaaS business models, partner economics, and channel incentive structures Proven track record in building or scaling services practices (implementation, integration, managed services) through partners or consulting firms Experience with eSignature, IAM, or adjacent security/enterprise platforms is highly desirable Strong understanding of project delivery methodologies, services economics, and quality management Existing relationships within the target partner ecosystem (systems integrators, ISVs, resellers, etc.) Network of contacts at consulting firms or technology partners relevant to the industry Strong presentation, training, and communication skills Services- and customer-outcome–centric mindset, with a focus on long-term partner success Collaborative, proactive, and results-oriented mindset Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-CM1

Basic Bachelor’s degree in business, marketing, or a related field (or equivalent experience) 6+ years of experience in partner management, channel development, or business development, preferably in the technology sector Preferred Deep understanding of SaaS business models, partner economics, and channel incentive structures Proven track record in building or scaling services practices (implementation, integration, managed services) through partners or consulting firms Experience with eSignature, IAM, or adjacent security/enterprise platforms is highly desirable Strong understanding of project delivery methodologies, services economics, and quality management Existing relationships within the target partner ecosystem (systems integrators, ISVs, resellers, etc.) Network of contacts at consulting firms or technology partners relevant to the industry Strong presentation, training, and communication skills Services- and customer-outcome–centric mindset, with a focus on long-term partner success Collaborative, proactive, and results-oriented mindset

The Partner Development Manager, Asia is primarily responsible for guiding Docusign partners in building, scaling, and maturing profitable services practices around Docusign solutions. This role focuses on helping partners develop implementation, integration, and managed services offerings; define delivery methodologies and standards; and build the internal capabilities needed to deliver high-quality customer outcomes at scale. This position is an individual contributor role reporting to the Sr. Director, Channel Resell. Responsibility Guide partners in building and scaling a profitable services practice around Docusign solutions, including implementation, integration, and managed services offerings Collaborate with partners to define services portfolios, service catalogs, and packaging that align to customer needs and Docusign go-to-market priorities Support partners in developing internal delivery capabilities, including hiring plans, role definitions, training paths, and competency frameworks for consultants and architects Work with partners to design and adopt standardized delivery methodologies and project frameworks for Docusign implementations Establish and promote quality standards, governance models, and best practices aligned with Docusign professional services and product guidelines Conduct periodic reviews of partner-led projects to ensure adherence to standards and to identify opportunities for continuous improvement Build and execute enablement plans specifically targeted at partner services and technical teams (consultants, solution architects, project managers) Develop and deliver training on implementation best practices, integration patterns, security and compliance considerations, and ongoing customer adoption strategies Drive certifications and advanced skills development to ensure partners maintain a high level of technical and delivery capability Collaborate with partners to develop services business plans, including revenue targets, utilization goals, pricing strategies, and investment priorities Provide guidance on services economics (e.g., rate cards, delivery models, margin optimization) to help partners run profitable Docusign practices, and recommend actions to improve efficiency and profitability Ensure partner services offerings are designed to drive strong customer outcomes, from initial deployment through ongoing adoption and expansion Promote partner-led customer success motions (e.g., health checks, optimization services) that increase Docusign usage and value realization Gather feedback from customers and partners to refine services offerings and identify new high-value service opportunities Support partners in designing robust solution architectures and integration approaches for complex customer environments Co-create demo use cases and proof-of-concept scenarios with partners that showcase Docusign solutions in their specific domain or industry Maintain visibility into partner services capacity, certifications, project pipelines, and delivery outcomes Provide regular insights and recommendations to regional leadership on partner services performance, capability gaps, and investment needs Adhoc duties as directed by Management

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