This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results.
Location
Fully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM EST
Role Overview
The Outbound Call Center Agent will support the client’s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.
Key Responsibilities
Outbound Calling & Qualification
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Make 400–500 outbound calls per day using an auto-dialer.
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Follow approved scripts to qualify prospects for home and auto insurance.
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Deliver qualified live transfers to licensed U.S.-based insurance agents.
Performance & Execution
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Meet or exceed monthly live transfer benchmarks.
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Maintain consistency, professionalism, and energy across high call volumes.
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Accurately disposition calls and follow established SOPs.
Process Adherence & Quality
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Adhere strictly to scripts, call flows, and training guidelines.
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Communicate clearly with trainers and team leads regarding performance and issues.
Qualifications
Experience
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Proven experience in telemarketing or high-volume call center environments.
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Experience working with scripted outbound calling.
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Prior insurance experience (home and/or auto) is a plus.
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Experience with live transfer sales models is a plus.
Skills
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Clear, fluent English with strong comprehension and communication clarity.
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Ability to maintain pace and quality during long call blocks.
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Comfort working in a metrics-driven, highly structured environment.
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Reliable internet connection and ability to pass a technical setup test.
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Familiarity with Five9 or Ricochet 360 is a plus.
Technical Requirements
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Computer (NOT Chromebook)
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Windows 10 or 11
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Mac iOS 12+
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Google Chrome
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Stable primary internet connection + a second independent backup source (e.g., mobile hotspot from a different provider). Both sources are required and will be verified at multiple stages of the interview process.
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Headset + Webcam
What Success Looks Like
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Consistently meeting or exceeding live transfer benchmarks.
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Low QA issues with strong script adherence.
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High reliability and attendance.
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Effective communication with trainers and team leads.
Opportunity
This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.
Application Process:
To be considered for this role these steps need to be followed: