We are seeking an experienced Training Manager to lead and govern the Training & Policy initiatives for our field operations, with a strong preference for candidates with a background in digital operations and autonomous vehicle driving operations. The ideal candidate will possess strategic and operational capabilities to manage end-to-end training programs, team governance, content development, and client interfacing.
Key Responsibilities:
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Oversee the training function across multiple locations and ensure compliance with training standards.
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Manage LMS processes including enrollments, completions, and training calendar coordination.
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Conduct training need analysis; identify gaps and build tailored documentation (SOPs, Playbooks, Checklists, etc.).
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Collaborate with operations to address quality issues and learning gaps.
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Drive interventions for both new hires and tenured staff through focused training plans.
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Monitor field practices and safety standards and implement corrective actions.
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Track and analyze training feedback, PKT outcomes, and attrition rates.
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Oversee policy management including creation, updates, and dissemination.
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Ensure policy accuracy and support trainers in adopting best practices in content development.
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Review and provide feedback on change management content.
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Facilitate the identification and closure of policy gaps.
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Lead a team of trainers and policy points-of-contact.
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Conduct regular performance reviews and developmental sessions.
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Ensure proper work allocation, resource utilization, and adherence to attendance protocols.
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Maintain and audit team performance records, scorecards, and trackers.
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Mentor and coach team members towards achieving key results.
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Serve as the primary client liaison for all training and policy-related discussions.
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Translate client requirements into actionable plans and ensure deliverables are met.
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Represent the team in client reviews, presentations, and site shadows.
Qualifications:
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Bachelor’s degree in a relevant field (Master’s preferred).
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10+ years of experience in training management, preferably in digital field operations or autonomous vehicle environments.
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Proven ability to manage training schedules, resources, and teams across locations.
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Strong understanding of quality management and process improvement.
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Experience in LMS platforms, content creation, and client-facing roles.
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Willingness to travel frequently across locations.