Sales Enablement & Training Specialist (SDR – BPO/Call Center)
Location
South Africa - Johannesburg
Work mode
remote
Type
contract
Department
Clients
Last seen
1d ago
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Job Title
Sales Enablement & Training Specialist (SDR – BPO/Call Center)
Location
Remote
Time Zone
US Time Zones (EST–PST)
Role Overview
We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven.
Key Responsibilities
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Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment
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Design, develop, and continuously improve salestraining and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules
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Create structured work modules and training content within an LMS platform
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Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency
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Build, manage, and maintain lead lists in collaboration with sales and operations teams
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Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
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Partner with sales leadership to align training programs with performance goals and KPIs
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Implement and optimize operational processes, workflows, and sales enablement automations
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Monitor SDR performance metrics and provide targeted coaching and retraining as needed
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Serve as a subject matter expert on sales development best practices within a BPO environment
Required Qualifications
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Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
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Proven experience training, coaching, and managing SDR or inside sales teams
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Strong understanding of sales development roles, outbound prospecting, and lead management
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Demonstrated ability to create structured training programs, work modules, and enablement content
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Operationally strong with the ability to design, follow, and enforce repeatable processes
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High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools
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Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.
Preferred Qualifications
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Experience building or scaling SDR training programs from the ground up
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Familiarity with sales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks)
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Experience implementing or optimizing sales automations and workflows
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Background in BPO operations or outsourced sales teams
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Exposure to performance management, quality assurance, or call coaching programs
Tools & Technology
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Learning Management Systems (LMS)
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CRM platforms (e.g., Salesforce, HubSpot, or similar)
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Sales engagement and dialer tools
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Lead sourcing and list management tools
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Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)
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Automation and workflow tools for sales operations and enablement
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