Are you passionate about creating a smooth and secure tech experience for your colleagues? We’re looking for an IT Support Engineer to join our growing team in Cluj-Napoca.
You’ll play a key role in shaping how our global teams interact with technology—delivering smart, reliable solutions and first-class support.
In this role, you’ll balance hands-on technical support with infrastructure improvement projects. You’ll also be a core part of onboarding, offboarding, and daily troubleshooting for 500+ users worldwide — while helping maintain and improve our internal tools and systems.
What you’ll be doing
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Provide 1st and 2nd line IT support to our global team, focusing on excellent customer service and clear communication.
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Manage incidents and service requests within SLAs using our ITSM tool.
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Support IT hardware and endpoint lifecycle management (Mac, Windows, Ubuntu).
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Assist in improving and maintaining our IT tool stack, including Google Workspace, Atlassian (Jira & Confluence), Slack, JAMF/Mosyle, and Okta.
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Deliver seamless IT onboarding/offboarding experiences for new joiners, movers, and leavers.
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Document support processes and contribute to our internal knowledge base (Confluence).
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Act as a local subject matter expert, especially for system issues raised by our software engineering teams.
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Champion IT best practices across the business and support security posture improvements.
About you:
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2+ years’ experience in a similar role.
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Comfortable working in a scale-up or fast-paced environment.
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Hands-on experience with with at least one operating system (Mac, Windows, Ubuntu/Linux).
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Strong troubleshooting skills, with a proactive and resourceful approach to solving issues.
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Familiar with ITSM tools and service desk workflows.
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Confident communicator with strong interpersonal skills—able to support colleagues across all levels and time zones.
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Attention to detail and a customer-first mindset.
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Experience documenting processes and procedures clearly and accessibly.
Nice to have:
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Familiarity with tools like Google Workspace, Slack, Jira Service Management, and HR platforms like HiBob.
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Experience supporting remote/hybrid environments.
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Awareness of information security principles and secure service delivery practices.
What’s in it for you?
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Competitive salary aligned to your skills and experience
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Equity as we want you to have a part of what we are building
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Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
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We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
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You will also get an annual budget of 1215 RON to kit out your home office
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Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
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Annual learning budget of 10,450 RON (prorated based on start date) to drive your performance and career development
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Meal Vouchers 45 RON/ Day
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Access to an Employee Assistance Programme (Atlas)
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Medical Insurance
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7Card Subscription (upon request)
The base salary range for this role is 96,000-120,000 RON + bonus, equityand benefits. The actual pay may vary based on factors such as location, experience, and skill
About us:
Our mission is to empower every business to eliminate financial crime.
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.