Experience in technical/pre-sales support as a sales or systems engineer
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Experience in LAN/WAN/Internet services administration
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Experience with Wireless technologies, deploying, supporting and doing site surveys.
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Solid understanding of Wireless Authentication technologies
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Exceptional understanding of DNS and NFS, SMTP, HTTP, TCP/IP
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Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti-Virus.
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Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
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Experience with encryption and authentication technologies required
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Certifications: CCIE, CISSP (nice to have)
Job duties and responsibilities
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Pre-sales - assistance in qualifying sales leads from a technical standpoint.
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Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
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Conversant with networking applications and solutions.
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Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer’s technical issues.
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Provide assistance to identify customers with post-sales training