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FO
Fortinet

Technical Account Mgr

Inactive
Location
Bogota, Cundinamarca, Colombia
Work mode
remote
Type
full-time
Department
Technical Account
Last seen
1d ago
Technical Account Mgr
Bogota, Cundinamarca, Colombia (Remote)
Job Info
•
Job Identification: 23483
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Job Category: Technical Account
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Posting Date: 07/08/2026, 05:34 PM
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Locations: Bogota, Cundinamarca, Colombia (Remote)
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Job Schedule: Full time
Job Description
Job duties and responsibilities
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Collection, analysis and change recommendations of configuration information
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Collection and analysis of customer network information
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Collection and analysis of packet trace information
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Recommend actions based on analysis
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Customer education, deliver knowledge transfer like webinar or workshops
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Software recommendation, conduct bug scrubs reports
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Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
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Develop best practice deployment and troubleshooting methodology documentation
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Follow up technical cases and manage the right expectation until the closure of the cases
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Conduct weekly status conference calls with customers to report status of open issues and projects
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Conduct quarterly reports for your managed accounts
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Work closely and provide direct technical email and phone support to our customers in the LATAM Region
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Analysis of support request, completion of requests for information and documentation
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Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Job Skills
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Minimum of five years relevant professional experience preferably in the network industry
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Strong network security and routing experiences
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Exceptional customer service orientation and strong communications skills
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Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
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Proficient with MS Word, PowerPoint, and Excel
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Scripting and Windows server app experience
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Willing to travel
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Advanced English level
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