Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.
Responsibilities
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Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
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Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
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Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
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Train merchants on the usage of Shift4 products and services.
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Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
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Maintain clear communication across all channels (email, phone, tickets, chat).
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Research and apply problem-solving skills to assess feasibility of requests and create solutions.
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Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
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Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
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Support special projects as assigned by leadership.
Qualifications
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High school diploma or equivalent required.
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Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
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Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
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Excellent written, oral, and listening communication skills.
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Strong attention to detail with the ability to self-manage and think critically.
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Natural problem-solving skills with the ability to de-escalate issues effectively.
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Customer-focused mindset with a commitment to white-glove service.
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Strong leadership and team collaboration skills.
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Friendly, enthusiastic, and professional demeanor.
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Bilingual (English/Spanish) is required.
Grade 5
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.