At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.
We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.
Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking a Customer Service Representative (CSR) based in Malaysia to support our growing customer experience operations. This role focuses primarily on assisting our U.S.-based team with warranty claims, ensuring a smooth and professional process for customers worldwide.
As part of a dynamic and collaborative team, this position will evolve over time as new responsibilities and training opportunities are introduced. The ideal candidate is detail-oriented, organized, and eager to grow within an international customer service environment.
Key Responsibilities
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Review and process warranty claim submissions, ensuring all required information is complete and accurate.
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Communicate with customers via email or other digital platforms to gather additional claim details when necessary.
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Collaborate closely with U.S.-based team members to ensure timely and consistent claim resolution.
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Document claim outcomes, replacement shipments, and customer feedback in company systems.
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Identify recurring issues or trends in product claims and escalate findings to the appropriate department.
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Maintain accurate records of customer interactions and transactions.
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Participate in ongoing training and contribute to improving warranty processes.
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Assist with additional customer service or administrative tasks as assigned as training progresses.
Qualifications
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Strong written and verbal communication skills in English.
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Previous experience in customer service, warranty processing, or administrative support preferred.
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Proficiency in basic computer applications (Google Suite or Microsoft Office Suite). As well as developing proficiency in our company’s proprietary applications.
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High attention to detail and ability to follow established procedures.
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Strong organizational and problem-solving skills.
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Reliable internet connection and ability to work with a U.S.-based team.
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Positive attitude, self-motivated, and eager to learn new systems and processes.
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Proactive in looking for tasks to do, not simply relying on assigned work.
Why Join Selkirk Sport?
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Lead brand design for the #1 brand in pickleball—an industry on the rise.
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Work on high-impact projects seen by millions.
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Collaborate with a fast-moving, innovative brand design team.
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Enjoy a high-energy work environment where your ideas shape the future of the sport.
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Competitive salary, benefits, hybrid work arrangement and opportunities for growth.