Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you’ll do:
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Review and handle alerts generated by risk system and internal risk monitoring systems
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Investigate suspicious user activities related to fraud, scams, and money mule behaviors
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Handle user-reported and partner-reported suspicious cases
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Perform account reviews and transaction checks based on internal risk procedures
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Escalate high-risk or complex cases to senior risk, compliance, or AML teams
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Apply appropriate account actions such as temporary restrictions, holds, or escalations when required
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Maintain accurate investigation notes and case documentation
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Follow operational procedures, risk policies, and investigation guidelines
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Coordinate with Customer Support, Compliance, and Partner teams for case resolution
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Support day-to-day fraud prevention and risk mitigation operations
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Meet operational KPIs, productivity targets, and SLA requirements
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Perform other related duties and ad hoc tasks as may be required from time to time.
What we expect from you:
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Bachelor’s degree or equivalent working experience
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1-3 years of experience in Risk Operations, Fraud Operations, Customer Support, Trust & Safety, or related operational roles
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Experience in fintech, e-wallet, banking, payments, or cryptocurrency industries is preferred
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Familiarity with fraud/scam/money mule investigation processes is an advantage
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Strong attention to detail and ability to identify suspicious activities
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Good judgment and decision-making skills
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Ability to follow standard operating procedures and risk guidelines
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Good written and verbal communication skills
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Willingness to work shifting schedules, weekends, or holidays if required
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Proficient in using operational tools, spreadsheets, and case management systems
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.