Location: São Paulo, SP, BrazilJob Schedule: Full time
Job Description
Responsibilities:
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Serve as first level administrative contact for Field Sales and Inside Sales support.
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Daily management of Deal Desk including deal registrations and special pricing requests.
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Assist with documentation of Desk Deal requests
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Facilitate and communicate necessary approvals for all requests
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Provide metrics, tracking, and any required record management of deal desk requests
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Ensure compliance with company policies regarding deal desk requests
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Work with team and management to identify process improvement and/or sales training opportunities
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Meet or beat published service level agreements for deal desk.
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Able to identify and analyze problems and resolve them within the scope of his or her ability and authority; involves supervisor, other team members, technical support staff or other Fortinet departments as appropriate.
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Perform all job functions with a positive, professional attitude.
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Able to identify and analyze problems and resolve them within the scope of his or her ability and authority; involves supervisor, other team members, technical support staff or other Fortinet departments as appropriate.
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Build custom Salesforce reports based on Rep/Manager needs.
Required Skills
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Strong computer skills with advanced skills in Excel
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Experience with Analytic Tools and/or Point of Sale (POS) systems a plus
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Demonstrated ability and willingness to take initiative in dealing with and resolving problems.
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Demonstrated ability to work effectively under pressure and prioritize tasks.
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Flexibility to adapt to constant change.
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Excellent communication and Inter-departmental skills.
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Demonstrated ability to maintain poise under stress and to respond quickly, logically, and patiently to questions or requests.
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Self starter, demonstrated ability to work independently in a team environment.
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Demonstrated customer service orientation with comprehension of how to solve problems and provide reassurance.
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Strong verbal, written and interpersonal skills. Demonstrated by delivering clear, correct and timely communications and effectively working with others.