We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.
Challenges that await you:
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Develop business and operational processes for the Postal direction
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Work deeply with the partners (we use several partners for postal deliveries)
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Design interfaces and solutions within internal systems
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Participate in team development
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Work with the backoffice system
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Design, document, and maintain operational regulations, workflows, and standards
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Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
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Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
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Write clear and structured requirements for development teams
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Define tasks, track progress, and control delivery timelines
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Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes
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Monitor and improve key metrics related to delivery efficiency, productivity, and quality
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Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders
What makes you a great fit:
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Strong business mindset with hands-on experience in operational environments
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Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
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Experience collaborating with product analysts and translating insights into actionable changes
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Excellent communication skills — confident working with large operational teams and senior stakeholders
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Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems
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High level of structure and organization — comfortable managing complex processes and multiple streams of work
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Experience in task decomposition, prioritization, and deadline control
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Ability to write clear, structured requirements and work effectively with engineering teams
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Strong stakeholder management and expectation-setting skills
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B2 or higher English level for effective communication with an international team
Your bonus skills:
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Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations
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Experience working in large operational organizations with significant frontline staff, such as:
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delivery services
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logistics or warehouses
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couriers or drivers (marketplaces, fintech, e-commerce)
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Experience or understanding of people management, motivation systems, or operational leadership
Our ways of working:
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Innovative Spirit: A commitment to creativity and groundbreaking solutions
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Honest Feedback: valuing open, transparent communication
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Supportive Team: a strong, collaborative community
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Celebrating Achievements: recognizing our wins together
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High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
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Relocation support to Mexico with assistance for the employee and their family
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Flexible work from one of our offices or remote
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Healthcare Coverage
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Education Budget: Language lessons, professional training and certifications
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Wellness Budget: Mental health and fitness activity reimbursements
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Vacation policy: 20 days of annual leave and paid sick leave