• Ensuring the successful delivery of software services to clients.
• Manage department members to ensure timely and accurate customer deliveries.
• Manage department members are following the internal processes, providing guidance as needed.
• Support the regional business expansion strategies.
• Provide improvement and innovation proposals to increase productivity and quality of work.
• Support commercial team to prepare technical solutions and estimates for new project.
• Oversee project progress, ensuring adherence to timelines and budgets.
• Identifying and resolving issues or obstacles that may impact service delivery.
• Maintaining effective communication with clients, providing regular updates, and addressing concerns.
• Ensuring client satisfaction by meeting their needs and expectations.
• Adhering to quality standards and best practices in software service delivery.
• Cascade departmental target for each Senior Team lead/ Team Lead, provide guidance as needed.
• Support commercial team to prepare technical solutions for new project.
• Responsible for software team technical growth.