As a schedule coordinator you will act as the first point of contact and deliver high standard customer satisfaction. The candidate will manage high volume phone calls and emails, and have the ability to analyze and resolve issues and multi-task at the same time. Liaise with internal and external customers and understand their needs, response to contractual times and resolve any occurring issues will also be a part of the day-to-day tasks.
Details:
• Effective scheduling and optimization of Agilent Engineers and Alternate Service Partner’s for installation, repair, and maintenance services, for instruments at customer sites
• Optimally manage communications with the customer and internal team members
• Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
• Build strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include
• Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business Center
Proactively manage resource shortages, in cooperation with the Service Business Manager