Strategic Account Directors at Genesys shape the growth and long-term success of our most important enterprise customer relationships across the NOLA region. This role owns the end-to-end account strategy for a portfolio of strategic customers, connecting their business priorities with cloud, AI, automation, customer experience, and contact center solutions that improve customer engagement, operational performance, and business value.
You will partner directly with C-level executives and senior decision-makers to understand transformation priorities, influence technology investment strategies, and build measurable business cases for change. With ownership of account growth, executive relationships, pipeline development, and complex commercial opportunities, you will coordinate resources across Solutions Consulting, Customer Success, Professional Services, Product, Marketing, and leadership to deliver a consistent customer experience.
At Genesys, we help organizations create better customer and employee experiences through empathy, innovation, and AI-powered experience orchestration. Success in this role requires the ability to build trusted relationships, bring teams together around customer outcomes, and pursue ambitious opportunities that create sustainable value for both customers and Genesys.
The role provides significant exposure to enterprise transformation initiatives, regional and global leadership, and complex strategic accounts. You will expand your influence across the Genesys ecosystem while helping define how some of the region’s largest organizations approach customer experience, cloud transformation, AI, automation, and digital engagement.