A Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors. This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility.
Essential Duties and Job Responsibilities
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Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.
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Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.
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Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.
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Conducting facility tours for prospective residents and their families.
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Facilitating introductions to caregivers and other departments.
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Conducting post-admission satisfaction surveys and addressing initial questions or concerns.
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Providing regular check-ins during the initial weeks of a resident’s stay to ensure satisfaction.
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wearing identification badges.
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Answering phones, managing resident call lists, and redirecting calls appropriately.
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Responding to general questions and concerns, providing information about facility services, and making recommendations.
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Documenting and escalating feedback and issues to ensure timely resolution.
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Handling and distributing mail and packages.
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Scheduling appointments for residents with medical staff or other professionals.
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Reporting any changes in a resident’s condition or behavior to the appropriate medical staff.
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Collaborating with other departments to ensure seamless service delivery.
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Ensuring the reception area is clean, organized, and inviting.
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Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff.
Requirements
Requirements and Qualifications
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One or more years of experience in a clerical position in healthcare setting.
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Must maintain and have active CPR/BLS during employment
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Have a passion for caregiving and enhancing the quality of life for our residents
Benefits
At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:
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Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
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401 (k) Plan: After 90 days of employment, with matching program.
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Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
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EAP Canopy with unlimited telehealth mental health visits.
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Continuing Education and Higher Education Reimbursement.
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Generous employee referral bonus program.
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Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
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Professional Development: Opportunities for growth and development within the company.
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Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.
Legal
Avamere is an Equal Opportunity Employer and participates in E-Verify.