Clinical Oversight of Member Safety Events
● Reviews member safety incidents with a clinical lens, assessing severity, patterns, and contributing factors
to determine appropriate follow-up and escalation.
● Monitors safety event data on an ongoing basis to proactively identify emerging trends before they become
systemic issues, rather than responding reactively to individual incidents.
● Leads root cause analyses for significant member safety events, engaging relevant clinical and operational
stakeholders to identify underlying causes and develop preventive measures.
● Provides clinical guidance to non-clinical staff on how to recognize, report, and respond to member safety
● Maintains a clear, current picture of member safety trends across markets and presents findings and
recommendations to the Sr. Manager, Enterprise Safety and CTE leadership on a regular cadence.
Safety Program Development and Implementation
● Supports the design, implementation, and ongoing improvement of member safety programs, ensuring
they are grounded in clinical evidence and aligned to Cityblock’s care model.
● Develops safety protocols, workflows, and standard operating procedures that are practical for frontline
teams to follow and consistent across all markets.
● Contributes to the development of policies and procedures that improve member safety outcomes,
partnering with compliance and clinical leadership to ensure regulatory alignment.
● Participates in quality improvement initiatives with a focus on translating safety data into measurable
Incident Reporting and Investigation
● Supports and strengthens the member safety incident reporting system, ensuring that frontline staff have a
clear, accessible process for surfacing safety concerns.
● Investigates reported safety incidents in a timely manner, documenting findings, actions taken, and
follow-up plans in accordance with regulatory standards and organizational policy.
● Tracks open safety incidents through to resolution, ensuring that corrective actions are implemented and
● Identifies gaps in reporting completeness or consistency across markets and works with the Sr. Manager to address them.
● Develops and delivers member safety education and training for frontline care team staff, hub operations staff, and managers, with content grounded in real trend data from Cityblock’s own safety events.
● Creates job aids, quick reference tools, and learning resources that help frontline staff recognize andrespond to member safety risks in real time.
● Partners with the Training, Learning and Experience (TLX) team to ensure safety training content is
integrated into onboarding and ongoing learning pathways.
● Reinforces safety awareness by contributing to market-level huddles, team meetings, and communications with timely, relevant safety themes.
Communication and Stakeholder Collaboration
● Develops clear communication materials related to member safety including event summaries, trend reports, bulletins, and educational content for both frontline and leadership audiences.
● Serves as the clinical safety resource for frontline teams, providing guidance on safety concerns and
facilitating escalation to the appropriate channels.
● Collaborates with cross-functional teams including clinical staff, care team leads, hub operations
managers, and safety committees to ensure a coordinated, holistic approach to member safety.
● Participates in safety committee meetings, contributes clinical insights, and follows through on action
● Maintains accurate, detailed records of safety programs, incidents, and actions taken, ensuring all documentation meets regulatory standards and organizational policy.