Analyst/Senior Officer , Specialist, Contact Centre, Technology & Operations
LocationKwun Tong
Work modeon-site
Typefull-time
DepartmentTechnology and Operations
Company size10,000+ people
First seen1w ago
Last seen3d ago
About the company
Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities- Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products- Understand customers’ needs and provide appropriate solution- Provide advisory service / insight to cope with customer needs- Solicit customers’ feedback and identify problem trends for improvement actions- Record, track and coordinate the resolution of all customer queries/feedbacks- Handle ad-hoc projects or customer issues analysisRequirements- Degree or diploma holder- Experience in serving Trade/Cash/Corporate Banking customer preferable- Good telephone manner with attentive listening, good communication skills- Good communication skill : spoken and written English and Chinese- Proficient in Microsoft Office applications- Knowledge in Finacle system will be a plusApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.-en