• Experience designing and building user-centered enterprise products, including portals, dashboards, self-service experiences, case management tools, service catalogs, workflow interfaces, and operational applications is preferred.
• Experience building workflow-enabled applications using enterprise workflow platforms, automation tools, low-code/no-code platforms, or business process management technologies is preferred.
• Experience with ServiceNow platform capabilities such as workflow automation, App Engine, Flow Designer, Integration Hub, Service Portal or custom application development is preferred.
• Experience implementing integrations with enterprise systems through REST APIs, web services, event-driven integrations, middleware, cloud platforms, and enterprise data services is preferred.
• Hands-on experience building prototypes, proof of concepts, reusable UI components, workflow accelerators, reference implementations, and production-quality application components is preferred.
• Strong understanding of product engineering practices, including user research, journey mapping, backlog management, experimentation, metrics, telemetry, feedback loops, and iterative delivery is preferred.
• Familiarity with AI-enabled workflow automation, virtual agents, intelligent routing, process mining, knowledge management, and productivity-enhancing automation capabilities is preferred.
• Experience including hands-on technical leadership in designing, evaluating, prototyping, or delivering enterprise-scale AI, cloud, platform, integration, or distributed systems solutions is strongly preferred.