At Jellyfish, Client Management has strategic ownership of accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. They ensure opportunities are converted and accounts are grown in line with the strategy and growth targets of the agency. They have in-depth knowledge of the industry and are able to confidently establish relationships with clients at all levels, understanding their strategic marketing and business problems and taking a longer-term view beyond the day-to-day on how Jellyfish can partner to solve them.
Nothing that comes into Jellyfish should be a surprise to the CM team, nothing goes out to our clients without a tacit or explicit acknowledgement by the CM team. The client lead functions as the “CEO” of a mini business inside Jellyfish. As the CEO of their client business, they are essential, brilliant, and strategic: emblematic of putting clients first and caring for our people – with career roadmaps ahead of them including hub, country, and agency leadership.
As the Account Director, you will serve as the commercial and operational engine for one of the agency’s most progressive, high-tech accounts. This is a hybrid role bridging client management and creative production execution, with a heavy emphasis on client consultation and growth.
You will lead major product launches, oversee complex creative production and brand guardianship workstreams, and serve as the strategic partner guiding the client through their AI transformation. This role requires a growth-minded “go-getter” who can comfortably champion big, innovative ideas while maintaining rigorous brand guardianship and end-to-end delivery ownership.