Business Banking supports entrepreneurs and business owners with advice, service, and solutions that help them manage and grow their businesses. As a Business Client Advice Centre Agent, you’ll be the first point of contact for clients reaching out through the inbound queue, delivering responsive customer service and helping triage requests to the right support channels. You’ll manage a range of client inquiries with professionalism, accuracy, and care while creating a positive experience in every interaction. Using your contact centre experience and business banking knowledge, you’ll identify client needs, address routine requests, and help ensure clients receive timely support. In this fast-paced environment, you’ll balance service excellence, sound judgment, and attention to detail to support smooth day-to-day operations.
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform work activities remotely, and will only be required to be on-site on an occasional basis. Details on your work arrangement will be discussed at the time of your interview.