General Responsibilities:
● Strategic planning. Develops and implements an annual plan for the sub-function, including budget and service improvement to ensure that sub-function operates within business objectives and corporate standards
● Operational performance. Provides periodic performance data to leadership team by analyzing daily, weekly, and monthly performance trends; Inspects data accuracy on team reporting (i.e. DID and HR roster);
● Process improvement. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations; Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery
● People development. Provides sub-functional leadership to a team of managers/professionals, including hiring/ termination, approval of time records, schedule adherence, deployment, mentoring, performance review, pay recommendations and administrative decisions
● Organizational collaboration. Maintains strong and collaborative partnerships across the organization, including HR, Ops Desk, CRE, to positively influence service delivery and customer satisfaction
● Other job-related duties that may be assigned from time to time