What you’ll do:
● Telephonic screening, brief intervention, and referral of members to a mood and/or anxiety
specialty treatment provider.
● Apply active listening, psychoeducation, and motivational interviewing skills to understand
each member’s needs and provide support as they set goals.
● Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part
of their care journey.
● Employ motivational interviewing to assist members in engaging in care.
● Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring
Health provider.
● Provide consultation regarding mental health concerns and family/relationship issues, as
appropriate to member needs.
● As necessary, provide in-the-moment support and safety planning for members with
safety, risks or crisis.
● Utilize written communication skills to interact with members and providers through email.
● Document information, maintain accurate records, perform follow-ups, and track progress
within several systems – including an EHR – within required timeframes.
● Identify and problem-solve issues that serve as a barrier or disruption to care.
● Interact with multi-disciplinary teams such as care support, provider operations, and
benefits/billing to ensure a smooth member experience.
● Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed.
● Participate in staff meetings, case consultations, and trainings.
● Assist with onboarding and mentoring new team members.
● Follow Spring Health policies and maintain all confidentiality, compliance, and ethical
standards.
What success looks like:
● Maintain high member satisfaction, as measured by survey responses.
● Retain members throughout their course of care by maintaining consistent outreach and
contact, as appropriate.
● Triage and enroll members into appropriate LOC, based on presenting problems and goals.
● Outreach members via phone and email to schedule triages.
What you’ll bring:
● Required mental health license: LCSW, LMFT, LPC.
● Minimum of 2+ years of clinical care experience working with chronic and severe mood
and anxiety disorders.
● Experience with motivational interviewing, diagnostic assessment, and triage.
● Knowledge of current best practices and evidence based treatments for mood and anxiety
disorders, with a strong preference for experience and training in Dialectical Behavioral
Therapy (DBT).
● Excellent listening, written and verbal communication skills.
● Acknowledge and embrace diversity and inclusion.
● Experience working with diverse populations.
● Motivated to go above and beyond for members to provide a high-touch experience.
● Tech-savvy: must be comfortable using various computer platforms and learning new
systems, and efficient in tech-related tasks.
● Able to multi-task and context switch!