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New Era Technology

Physical Security Engineer

LocationNorth America, Quincy, MA
Work modeon-site
Typefull-time
DepartmentField Services
Company size1,001–5,000 people
First seen1w ago
Last seen2d ago
About the company
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
New Era Technology offers:
· Full Benefits
· Medical
· Dental
· Vision
· 401K match
· 28 PTO Days including company holidays
About the role
SUMMARY: The Physical Security Engineer is responsible for implementing, configuring, testing, and commissioning physical security solutions for customers. This role ensures that access control, video surveillance, intrusion detection, and related systems are installed, programmed, integrated, and operating according to approved project specifications. The Physical Security Engineer works closely with Project Managers, Solutions Engineers, Operations, and customers to deliver successful project outcomes while maintaining quality, safety, and customer satisfaction.
HIERARCHY: The Physical Security Solutions Engineer reports directly to the Physical Security Solutions Supervisor who reports to the VP, Solutions Engineering
PRIMARY DUTIES include but are not limited to:
•
Implement physical security solutions in accordance with approved project designs, specifications, and customer requirements.
•
Configure, program, test, and commission Access Control, Video Surveillance, Intrusion Detection, and related security systems.
•
Perform system startup, functional testing, troubleshooting, and validation prior to customer acceptance.
•
Install and configure system hardware, software, servers, workstations, and network-connected security devices.
•
Integrate security platforms with supporting IT infrastructure and third-party systems as required.
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Troubleshoot hardware, software, network, and system performance issues during installation and commissioning.
•
Collaborate with Project Managers, Solutions Engineers, installers, and subcontractors to ensure projects are completed accurately and on schedule.
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Review project documentation, drawings, and scope of work to understand implementation requirements.
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Document system configurations, programming changes, testing results, and project closeout information.
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Provide technical support during project execution and assist with post-installation service as needed.
•
Train end users on system operation and basic administration following project completion.
•
Maintain compliance with company standards, manufacturer best practices, and applicable codes and regulations.
•
Participate in project kickoff meetings, implementation planning, and customer meetings as required.
•
Manage multiple projects simultaneously while maintaining a high level of accuracy, professionalism, and attention to detail.
•
Serve as the technical resource during project implementation and support Operations with technical issue resolution.
REQUIRED EDUCATION & EXPERIENCE:
•
2+ years of experience implementing one or more of the following technologies:
•
Access Control
•
Video Surveillance
•
Intrusion Detection
•
IT Infrastructure
•
Experience configuring and commissioning enterprise physical security systems.
•
Working knowledge of networking concepts, including TCP/IP, switches, VLANs, and IP-based devices.
•
Familiarity with a variety of physical security manufacturers and platforms.
•
Strong troubleshooting and problem-solving skills.
•
Ability to interpret project drawings, wiring diagrams, and system documentation.
•
Excellent communication and customer service skills.
•
Ability to manage multiple priorities with minimal supervision.
•
Self-motivated and effective in both field and remote work environments.
•
Willingness to travel to customer sites as required.
LANGUAGE SKILLS: English
PHYSICAL DEMANDS:
•
Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
•
Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
•
Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
WORK ENVIRONMENT: New Era Office
EXPECTED HOURS OF WORK: Standard business hours: Monday – Friday 8am – 5pm.
TRAVEL: Travel is required, but only occasionally, and is less than 10%.
#LI-RH1
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Legal
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
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