· Help Desk Support: Respond to and resolve user-submitted tickets for hardware, software, and network issues.
· Hardware Setup: Assist in configuring and deploying new employee workstations, including computers, monitors, and peripherals.
· Software Maintenance: Install, update, and patch applications and operating systems to ensure security and functionality.
· Involvement in IT Security audits including ITGC, IATC and Tisax.
· Process automation through use of scripting or AI. Use of Microsoft Copilot agents to automate daily IT tasks and reduce manual workload.
· Network Assistance: Troubleshoot connectivity problems and help users access network resources.
· Inventory Management: Maintain accurate records of IT assets including hardware, software licenses, and mobile devices.
· Documentation: Create user-friendly guides and document technical processes for internal use.
· Security Support: Assist with user account management and implementation of basic security protocols.
· Project Participation: Contribute to ongoing IT projects such as system upgrades, data migrations, and technology rollouts.