Main Duties & Responsibilities
IT Strategy and Roadmap Deployment
Implement agreed IT roadmaps and oversee the rollout of regional and local IT solutions. Ensure successful deployment of technology initiatives across business units and customer interfaces, aligned with global IT standards and strategic objectives.
Demand and Portfolio Management
Support business leaders in developing IT demands and roadmaps that can be assessed, costed, prioritized, and scheduled for delivery. Facilitate the intake, approval, and governance process for new initiatives, ensuring alignment with regional and corporate priorities.
Financial and Budget Planning
Collaborate with regional and country management to develop and manage IT budgets. Ensure that investment requests and business cases are well-structured, justified, and aligned with strategic and financial goals.
Business Analysis and Solution Development
Analyze business requirements and recommend technology solutions that meet operational and strategic needs. Partner with architecture, design, and operations teams to ensure solutions are feasible, scalable, and aligned with company standards.
Stakeholder and Vendor Management
Act as the key liaison between IT and business functions across all domains. Coordinate with third-party vendors and IT partners to ensure service quality, contract adherence, and value delivery.
Governance and Service Alignment
Ensure that business expectations are aligned with IT service levels and that agreed SLAs are achievable within available budgets. Negotiate service levels with the respective IT functions and teams, balancing cost and business value.
Performance Monitoring and Reporting
Monitor, report, and communicate IT service performance and project progress to business stakeholders. Provide transparent updates on issues, risks, and corrective actions in a timely manner.
Change and Escalation Management
Serve as an escalation point for IT-related issues, ensuring effective problem resolution and stakeholder communication during critical incidents. Support change management by helping the business adapt to evolving IT processes and solutions.
Continuous Improvement and Innovation
Identify opportunities to leverage technology for process improvement and operational excellence. Promote innovation and ensure lessons learned are embedded in future initiatives.