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Pavago

Receivables Support Representative

LocationJamaica
Work moderemote
Typefull-time
DepartmentCandidate Sourcing
Company size501+ people
First seen1w ago
Last seen10h ago
Receivables Support Representative – Collections & Billing | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution.
This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups.
You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.
This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.
What You’ll Own
Accounts Receivable & Collections
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Conduct outbound collections calls and email follow-ups on past-due accounts
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Secure payments, payment commitments, and account resolutions
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Maintain consistent follow-up until outstanding issues are resolved
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Track payment commitments, customer responses, and account activity
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Identify opportunities to enroll eligible customers in auto-pay
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Help reduce delinquency and aging accounts through proactive outreach
Billing Investigation & Salesforce Case Management
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Investigate billing disputes, invoice discrepancies, and account setup issues
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Identify root causes of invoicing problems and coordinate necessary corrections
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Open, manage, update, and close cases in Salesforce
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Maintain detailed records of customer interactions, resolutions, and next steps
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Confirm customer understanding and satisfaction before closing cases
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Escalate complex issues when needed while maintaining ownership of follow-through
Customer Communication & Coordination
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Communicate confidently and professionally with customers by phone and email
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Provide proactive updates on billing investigations, payments, and account status
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Coordinate with billing, operations, installation, and service teams to resolve issues
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Help prevent unnecessary escalations through timely communication and follow-up
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Maintain a customer-first approach while protecting company revenue
Documentation & Process Improvement
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Maintain accurate, complete, and audit-ready Salesforce records
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Identify recurring billing and collections issues
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Support SOP creation and workflow documentation
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Surface recurring trends and potential solutions during team reviews
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Contribute to improvements in collections efficiency and billing accuracy
What Makes You a Great Fit
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You are persistent and comfortable following up until an issue is resolved
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You balance urgency with professionalism and empathy
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You are highly organized and disciplined with documentation
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You proactively investigate problems rather than waiting for direction
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You communicate clearly with customers and cross-functional teams
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You thrive in structured, fast-paced, and execution-focused environments
Required Experience & Skills
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Experience in accounts receivable, collections, billing support, or customer account management
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Experience handling high-volume customer communication by phone and email
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Experience with Salesforce or a similar CRM/case management system
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Strong attention to detail and organizational skills
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Strong written and verbal English communication skills
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Ability to independently investigate billing and payment issues
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Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously
Preferred Experience
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Experience in a structured accounts receivable or collections environment
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Background supporting service, operations, or installation-based businesses
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Experience improving auto-pay adoption or reducing delinquency
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Familiarity with root-cause analysis and operational process improvement
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Experience creating SOPs or documenting recurring workflows
What a Typical Day Looks Like
Your day will center around collections execution, billing investigations, and customer follow-through. You may:
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Make outbound collections calls and send payment follow-ups
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Investigate invoice discrepancies and account setup issues
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Open, manage, and update Salesforce cases
•
Coordinate internally to remove billing obstacles
•
Track payment commitments and customer responses
•
Help eligible customers enroll in auto-pay
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Document customer interactions and resolutions
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Identify recurring issues and recommend process improvements
In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process.
Key Metrics for Success
Success in this role will be measured through:
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Daily collections activity and follow-up completion
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Collections secured and payment commitments obtained
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Reduction in aging balances and delinquency
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Auto-pay conversion
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Billing case resolution accuracy and speed
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Salesforce documentation accuracy and completeness
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Reduction in long-open receivables cases
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Timeliness of customer and internal communication
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Reduction in avoidable escalations
Interview Process
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Initial Screening Call
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One-Way Video Interview via Spark Hire
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Video Interview with Pavago Recruiter
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Client Interview
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Offer & Onboarding
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