• Partner with the client , cross-functional team and sub-contractors to effectively staff and manage project execution throughout the entire project life cycle
• Serve as key liaison with client, including communications in critical and high-profile discussions
• Resolve or de-escalate challenging situations with the client, and know when to escalate issues to management
• Ensure a balance of both the client and NAMSA business needs
• Facilitate up-front client engagement to establish project scope, deliverables, timeline, client requirements for communication, invoicing etc. and ensures client expectations are met for quality, schedule and budget
• Facilitate project handoff from commercial to operations with signed SOW
• Facilitate accurate and timely project set-up and team access in applicable systems, including SharePoint, AX, and project specific systems.
• Lead project planning of deliverables, schedule, budget, resources, communications, organize and facilitate meetings, scope metrics , outline workplan, identify and assign roles & responsibilities and risk management.
• Manage financial aspects of the projects according to the statement of work and facilitate change orders as needed.
• Lead project closure with client acceptance and survey, documentation and system closure
• Gather and take action on lessons learned as applicable. Provide timely feedback on team members using the appropriate performance management processes.
• Utilize NAMSA project management best practices and tools, and drive improvements in capability, utilization, and cycle time.
• Support simple single service projects with minimal cross-functional interaction or supports senior project managers with complex projects.
• Work under general supervision and follows established procedures with some latitude in decision making and approach to responsibilities.
• Ensure projects are executed following QS requirements and applicable procedures
• Maintain project metrics and reporting for management reviews.
• Support client and regulatory audits and follow-up
• Ensure any complaints are filed including the support of CAPAs or quality initiatives as needed for quality and process improvement.
• Participate in prospective and current client meetings and identify opportunities to offer additional services for clients during engagements
• Provide project schedule, resource, and budget information as needed to support creation of proposals.
• Other duties as assigned
• Performs other duties as assigned.