How you will do it
• Use weekly Status reports to build and deploy equipment for new hires.
• Conduct hardware installation and provide ongoing support (e.g., Desktops, laptops, servers, tablets, mobiles, printers, specialized devices).
• Complete the PC lifecycle management process by ensuring replacement machines are ready for users and retiring machines are processed to completion.
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting).
• Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests.
• Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
• Maintains end-user system security by prioritizing vulnerability incidents/requests.
• Proactively communicate and provide updates to users.
• Support & delivery of Enterprise and Business Unit projects and initiatives.