Autonomy: Supervises team members providing tactical and / or technical supervision.
Spends a portion of time performing individual tasks.
Receives assignments in task-oriented terms and delivers results according to established procedures.
Organizational Impact: Plans operational objectives for a team of support personnel, typically within (1) department.
Decisions impact team schedules or the allocation of time or material resources.
Typically does not have budget or P&L accountability, but may manage day-to-day elements of the budget (eg, overtime for staff).
Innovation and Complexity: Makes adjustments or recommends enhancements in systems and day-to-day department processes.
Problems and issues faced are generally defined, and may require understanding of broader sets of issues.
Communication and Influence: Communicates with internal and external customers and vendors.
Shares and exchanges relevant information to reach solutions.
Typically presenting information and exchanging information.
Leadership and Talent Management: Supervises a team consisting of employees in the Support career stream only, such as production, technician, or clerical individual contributors A first level supervisor.
Provides day-to-day work direction for team, focused on maintaining steady workflow, resource allocation and productivity.
Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports.