Executes all tasks assigned by his/her superiors
Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
Attends all scheduled training sessions
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Prepares mise-en-place; sets up and clears tables in the work area. Maintains high standards of hygiene and orderliness
Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products
Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner
Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel
Anticipates guest needs, offers suggestions and ascertains satisfaction
Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
Specific Responsibilities and Tasks
Adheres to the hotel’s code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
Actively participates in briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Performs any additional duties as assigned
Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
Requisitions supplies according to established procedures
Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner