At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.
This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.
We don’t just offer jobs—we build careers. Here’s why you’ll love being part of our team:
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Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.
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Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
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Paid Time Off
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401(k) Plan with Company Match
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Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
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Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training.
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Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
What You’ll Do
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Convert incoming customer calls into booked service appointments
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Make outbound calls to existing customers to schedule appointments and follow up on service needs
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Deliver exceptional customer service while promoting Allied Experts’ services and solutions
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Resolve customer concerns professionally and efficiently
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Maintain accurate customer records and update information in company databases
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Communicate effectively with dispatch and management teams to ensure a seamless customer experience
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Participate in ongoing training and professional development opportunities
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Meet performance goals in a fast-paced, metrics-driven environment
What We’re Looking For
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Previous customer service, call center, or dispatch experience preferred
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Strong communication and active listening skills
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Comfortable handling both inbound and outbound calls
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Sales experience or the ability to confidently recommend services is a plus
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Strong multitasking and organizational abilities
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Attention to detail and accuracy in data entry
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Ability to remain professional and positive in a fast-paced environment
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Self-motivated with a strong work ethic and team-first attitude
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Experience with ServiceTitan is preferred but not required
Why Join Allied Experts?
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Supportive team-oriented culture
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Paid training and opportunities for professional growth
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Stable, full-time opportunity with a growing company
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Fast-paced environment where your contributions make an impact
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Opportunity to develop customer service, communication, and sales skills
Work Environment
This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.
Schedule
This is a full-time position with a consistent schedule and opportunities for growth within the company.