Customer Service & Communication
· Greet all customers in a warm, friendly, and professional manner
· Listen actively and respond empathetically to customer concerns or questions
· Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations
· Maintain consistent communication with customers throughout the repair, providing updates and managing expectations
· Build trust and rapport to enhance customer satisfaction and loyalty
Estimating & Repair Coordination
· Accurately inspect and assess vehicle damage and prepare detailed repair estimates
· Ensure all customer and vehicle information is thoroughly documented and updated in the system
· Coordinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements
· Monitor the progress of repairs and keep all stakeholders informed
· Offer value-added services when appropriate and educate customers on benefits
· Maintain clear and accurate notes within the estimating and repair tracking systems
· Follow up on parts orders, repair timelines, and insurance authorizations
· Collaborate with the repair team to ensure timely and quality repairs