· Perform thorough inspections of vehicles arriving for collision repair, paint jobs, wrap/film installation, restorations or custom work.
· Assess damage and custom work requirements — frame/body damage, paint/finish needs, wrap/film application, part replacement, restoration scope.
· Prepare detailed written estimates including parts, labor, materials, customization costs (wraps, paint, film, restoration), and expected timeline.
· Discuss with customers: explain estimate details, repair/ customization options, possible alternatives (e.g., paint vs wrap), and expected outcomes.
· Work with shop management and technicians to schedule work once customer approves the estimate, track approvals and scheduling.
· Maintain accurate documentation of all estimates, photos, customer authorizations, repair history and job status.
· Follow up as needed with customers for approvals, updates, or adjustments if damage scope changes.