JOB DUTIES AND RESPONSIBILITIES:
• Coordinate a team of supervisors to oversee on-hill and indoor staff to plan for and manage daily operations.
• Lead and supervise all functions of the ski school, including scheduling, staffing, inventory, timekeeping, and resource allocation to optimize efficiency. Employ industry best practices, synthesizing data and experience to make sound, timely decisions that forecast and plan for future business while improving staff utilization, even in fast-paced or ambiguous conditions.
• Recruit, train, and manage a team of supervisors, instructors, and support staff by selecting the right people, developing their skills, and helping new team members acclimate quickly, fostering a positive work environment and ensuring alignment with organizational goals. Lead with integrity and the resort’s values, setting clear expectations and delivering honest, actionable feedback, crucial conversations, performance reviews, and assistance in the evaluation process of all operational staff.
• Uphold a guest-centric approach, overseeing the delivery of high-quality lesson experiences, ensuring guest satisfaction, and resolving any issues promptly. Take ownership and stay persistent in driving results, determining and tracking guest experience metrics throughout the season and promptly addressing issues as they arise
• Work with the risk and safety department to adhere to policies, industry standards, and regulatory requirements. Determine and track employee and guest incidents while implementing necessary improvements.
• Work closely with counterparts in other departments such as IT, mountain operations, sales, and rentals to enhance employee experience, guest engagement, and contribute to overall business success.
• Draft revenue, labor, and expense budgets in partnership with the Snowsports Director, and manage expenditures to optimize resources while maintaining quality standards.