· Manages the team compliance to master data, processing and payment related controls
· Ensures the team work to SLAs through allocation of workload and activity to the team minimizing backlogs
· Responsible for resolution of process errors across master data, purchasing, invoice processing and payments
· Resolves complex supplier and business partner queries
· Acts as first line approver for payment batches
· Manages and resolves complex queries and acts as first line escalations with suppliers and stakeholders in relation to P2P
· Ensures team is adhering to SLA in relation to query resolution
· Delivers vendor and stakeholder communications
Performance Management and Reporting
· Produces regular team level KPIs to track day to day performance
· Supervises the team through the month end close process
Systems and Process Efficiencies
· Responsible for implementing and documenting processes and procedures, as required by SOX
· Supports the development of staff training material
· Provides guidance and coaching to local stakeholders and team in order to manage query resolution
· Delivers training to own team
· Identifies areas of operational weakness and works with team and/or manager to improve
· Ensures team are compliant with corporate policy
· Manages special projects as assigned to them
· Travels to other regions for training/support of GPO related projects
· Sets short term team goals and objectives
· Manages performance of team on a quarterly basis
· Undertakes improvement plans as required
· Manages recruitment process for area of responsibility
· Undertakes regular 1:1s
· Serves as a backup to lead department meetings in the Managers absence