General Contacts: Patients, Interdisciplinary Care Team, patients, family members, Visitors, MD’s, Administrators, Department Managers, staff
Environmental Demands: Patient Care Area, Potential Exposure to infection
Essential Physical and Cognitive Demands, Manual Dexterity: Concentration and organizational skills, analysis, customer sensitivity, critical thinking skills. Some lifting, pulling and standing. Manual dexterity.
Part I: Hospital-Wide Standards
Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:
WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”
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Place team success above individual recognition.
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Be receptive to new ideas and approaches within my workplace.
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Offer assistance generously without hesitation.
EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”
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See projects through to ensure completion.
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Problem solve with patients, family members, and other employees.
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Follow up to ensure a resolution.
COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”
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Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
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Use positive communication in my tone of voice, body language, and choice of words.
APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”
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Maintain a clean, neat, and professional appearance.
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Adhere to the Hospital’s dress code policy.
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Promote and adhere to Nyack Hospital’s guidelines regarding a safe and clean work environment for employees, patients and visitors.
RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”
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Apologize for delays and concerns.
EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”
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Anticipate and address my patients’ and customers’ needs.
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Avoid negativity and exhibit a “can-do” attitude.
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“Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
B. MISSION/STRATEGIC PLAN:
Demonstrates support of the mission and strategic action plan through the initiation and ongoing implementation/evaluation of department activities/plans.