We’re on a mission to back the UK’s small businesses like no one else 🚀
Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters!
[Read our Impact Report] | [See our Trustpilot]
The role ⚡
📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits
As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.
Responsibilities
Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities:
•
Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.
•
Requesting information from borrowers either by email or telephone.
•
Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
•
Develop strong working relationships with 3rd party suppliers and FC internal departments.
•
Support the Direct business reporting by keeping information accurate and updated.
•
Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
What we’re looking for 🌱
We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.
•
Driven to succeed both individually and as part of a team.
•
Dynamic and KPI driven with the ability to work well under pressure.
•
Natural proficient at multitasking with strong time management skills
•
A transparent communication with the customer - both good and bad.
•
Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.
•
Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
•
Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn’t align perfectly with every requirement, we’d still love to hear from you.
Why join us? 💜
We back you to build an incredible career and by joining us, you’ll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a “best of both” approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
•
Flexibility: We provide a benefit allowance you can tailor to your own life and family.
•
Health: This includes private medical and dental, health assessments, and access to a digital GP.
•
Wealth: We offer life assurance, share schemes, and financial coaching.
•
Development: You get a dedicated annual learning allowance to help you level up.
•
Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We’re here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!