• Own membership acquisition — converting walk-ins, enquiries and corporate leads into members
• Drive retention through genuine member relationships and proactive follow-up
• Track membership numbers, class utilization and revenue against targets
Community & Client Experience
• Welcome every client by name and build the community culture that defines the brand globally
• Maintain accurate member profiles and ensure every interaction is personal and consistent
• Take ownership of every detail of the studio environment — equipment setup, lighting, presentation and atmosphere — so every member’s experience matches the brand standard
• Manage day-to-day operations — client enquiries, scheduling, staff rostering, social media and newsletters
• Manage studio systems via Hapana software — check-ins, memberships, payments and reporting
• Lead, motivate and develop the instructor team
• Deliver 2+ classes per week to a high standard once Academy certified
• Provide confident cueing and form correction throughout every session