Manage the lifecycle of user accounts and access rights across systems and applications, ensuring timely onboarding and offboarding.
Respond to and resolve IAM-related incidents, such as access request queries. Issue with JML processes or support internal/external audits in investigations.
Define, maintain, and optimize roles and permissions to enforce consistent access policies and reduce risk of privilege escalation
Collaborate with IT and security teams to investigate and resolve the Identity and Access management related issue.
Work collaboratively with other Identity functions, as well as the wider Enterprise Security and M&G Plc organisation, to ensure the secure and stable delivery and operation of IAM.
Oversight of the IAM mailboxes ensuring they are managed and queries are answered in a timely manner.
Identify any gaps in processes and drive through changes to make the controls more effective. Always look for improvements within processes and controls and have continuous improvements plans.
· Investigate and gather evidence on any audit queries received from internal or external auditors.
· Proactively manage all stakeholder expectations through either effective resolution of or updating on progress of their outstanding queries.
· Provide advice for the on boarding of new applications and maintenance of existing roles to ensure that they are correctly classified, tagged, and have appropriate security controls in place.
Contribute to security awareness training programs related to IAM for employees.
Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.