KEY ROLES AND RESPONSIBILITIES
Sales & Client Experience
• Drive individual and store sales results by delivering a personalized, high-touch client experience aligned with Orlebar Brown luxury standards.
• Build, maintain, and actively develop a client base, including client book management and follow-up to drive repeat business.
• Engage proactively with local and international clients, adapting the selling approach to a resort and destination-driven environment.
• Support product launches, seasonal stories, and brand initiatives on the sales floor.
Brand Representation & Standards
• Act as a brand ambassador at all times, ensuring that brand values and visual standards are consistently reflected in client interactions and store presentation.
• Maintain impeccable standards of store cleanliness, merchandising, and visual presentation in line with company guidelines.
• Support visual merchandising updates and floor refreshes as required.
• Assist the Store Manager in daily store operations, including opening and closing procedures when acting as Key Holder.
• Support cash handling, store banking, and cash-up procedures in accordance with company policies.
• Ensure security of the store premises, stock, and all company assets at all times.
• Assist with stock management activities, including receiving deliveries, replenishment, and cycle counts.
• Complete and submit required operational paperwork and reports when requested.
Collaboration & Communication
• Work collaboratively with the store team to achieve shared sales targets and deliver a cohesive client experience.
• Maintain effective communication with store management regarding client feedback, product performance, and operational needs.
• Liaise with Head Office teams as required, following established communication channels.