Organizational Impact
• Works to achieve operational, functional, and/or business targets within team with direct and indirect impact on departmental or job-family results
• Plans and establishes operational plans and day-to-day objectives for a team of entry level professionals and/or skilled support employees
• Assigns tasks to a team to achieve operational targets, service standards, etc.
Communication & Influence
• Communicates with parties typically within own department or job family, and may communicate with parties external to the department which may include clients or partners depending upon the job area
• Explains policies, practices and procedures of the area of responsibility to others within the team
• Sometimes requires ability to influence others outside of own job area on policies, practices and procedures
Innovation & Complexity
• Responsible for making minor to moderate improvements of processes, systems or products to enhance performance of job area
• Problems may be difficult but not complex. Problems typically impacts the department and/or job family group. Problems are typically solved through drawing from prior experience and analysis of issues
Leadership & Talent Management
• Manages a small to mid-sized team consisting of three or more entry level professionals or skilled support employees
• Leads, directs and reviews the work of team members in order to accomplish operational plans and results
• Provides day-to-day work direction for team, focused on maintaining steady workflow and productivity and resolving operational decisions
• Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports
Knowledge & Experience
• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires broad job knowledge of technical or operational practices within assigned discipline
• Typically has a bachelor’s degree or equivalent professional certification and 3 years of prior relevant experience