Find jobs
Pricing
Sign in
FIND JOBSPRICINGSIGN INSIGN UP
← Back
PA
Pavago

ISP Network Support Engineer

LocationColombia
Work moderemote
Typefull-time
DepartmentCandidate Sourcing
Company size501+ people
First seen1w ago
Last seen53m ago
ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
On-Call: Rotating after-hours emergency support — approximately 1 week per month
About the Role
At Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.
This is not a basic helpdesk role. You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments, troubleshooting complex connectivity issues and maintaining reliable, high-availability services.
You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure.
This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers.
What You’ll Own
Customer Network Support & Troubleshooting
•
Diagnose customer issues involving:
•
Connectivity and outages
•
Latency and packet loss
•
Routing instability
•
VoIP and call-quality problems
•
WAN and failover performance
•
Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues.
•
Support routers, firewalls, and Customer Premise Equipment (CPE).
•
Investigate issues across multiple layers rather than simply escalating tickets.
•
Document troubleshooting steps, root causes, and configuration changes.
•
Communicate technical findings clearly to business customers.
•
Advise customers on redundancy, failover, and network optimization.
•
Participate in rotating after-hours emergency support.
ISP Network Operations
•
Monitor and maintain:
•
Edge routing infrastructure
•
Wireless backhaul systems
•
Bonded WAN infrastructure
•
Core ISP services
•
Provision and configure customer network deployments.
•
Configure:
•
Routers
•
VLANs
•
Firewall rules
•
NAT
•
QoS
•
VPNs
•
Diagnose BGP and OSPF routing issues, routing loops, WAN instability, and failover events.
•
Maintain configuration backups, firmware updates, IP documentation, and network hardening standards.
MikroTik, Peplink & SD-WAN
•
Configure and troubleshoot MikroTik RouterOS environments.
•
Support Peplink SpeedFusion and InControl2.
•
Troubleshoot multi-WAN bonding and failover behavior.
•
Support hybrid connectivity involving:
•
Fiber
•
Fixed wireless
•
Starlink
•
5G
•
Terrestrial WAN connections
•
Optimize redundancy and high-availability configurations.
Fixed Wireless & Backhaul Infrastructure
•
Support fixed wireless environments using:
•
Cambium
•
Ubiquiti
•
PTP/PMP architectures
•
Work with high-capacity wireless backhaul technologies including:
•
Siklu
•
Aviat
•
mmWave infrastructure
•
Support tower deployments, backhaul upgrades, and infrastructure expansion.
•
Troubleshoot signal, connectivity, capacity, and backhaul performance issues.
VoIP & QoS
•
Troubleshoot SIP and VoIP quality issues.
•
Diagnose network conditions affecting voice traffic.
•
Configure and optimize QoS policies.
•
Prioritize latency-sensitive traffic appropriately.
•
Help maintain consistent voice quality across multi-WAN environments.
Documentation & Configuration Management
•
Maintain accurate:
•
Network diagrams
•
IP documentation
•
Device configurations
•
Troubleshooting records
•
Configuration backups
•
Document root-cause findings and remediation steps.
•
Keep infrastructure documentation current following network changes.
•
Help reduce repeat incidents through accurate documentation and preventative improvements.
Technical Environment
You may work across:
Routing & Networking
•
MikroTik RouterOS
•
BGP
•
OSPF
•
TCP/IP
•
VLANs
•
NAT
•
QoS
•
VPNs
SD-WAN & Multi-WAN
•
Peplink
•
SpeedFusion
•
InControl2
•
Starlink
•
5G
•
WAN bonding and failover
Wireless & Backhaul
•
Cambium
•
Ubiquiti
•
Siklu
•
Aviat
•
PTP/PMP
•
mmWave
Enterprise Wi-Fi
•
Cambium cnMaestro
•
UniFi
Voice
•
SIP
•
VoIP
•
QoS and voice optimization
Required Experience & Skills
•
Hands-on networking experience within an ISP, WISP, FTTH, MSP, or similar production network environment.
•
Strong experience troubleshooting:
•
Routing
•
Switching
•
WAN connectivity
•
Network outages
•
Failover systems
•
Hands-on experience configuring:
•
Routers
•
Firewalls
•
VLANs
•
VPNs
•
Strong understanding of:
•
TCP/IP
•
NAT
•
QoS
•
VLANs
•
BGP
•
OSPF
•
Ability to troubleshoot live production networking issues methodically.
•
Strong documentation and root-cause analysis skills.
•
Strong written and verbal English communication.
•
Ability to communicate effectively with both technical teams and customers.
•
Comfortable working independently in a remote environment.
•
Availability for rotating after-hours emergency support.
Strongly Preferred
•
Hands-on MikroTik RouterOS expertise.
•
Experience with Peplink, SpeedFusion, and InControl2.
•
Experience with:
•
Cambium
•
Ubiquiti
•
Siklu
•
Aviat
•
Fixed wireless or WISP deployment experience.
•
PTP/PMP and mmWave backhaul experience.
•
Starlink or hybrid WAN experience.
•
VoIP troubleshooting experience involving:
•
SIP
•
QoS
•
Voice-quality optimization
•
Experience supporting multi-WAN and high-availability network environments.
What Makes You a Strong Fit
•
You’ve worked on real production networks, not only lab environments.
•
You can troubleshoot complex connectivity problems without immediately escalating them.
•
You understand how routing, WAN links, wireless infrastructure, and failover interact.
•
You remain calm and methodical during outages.
•
You care about uptime, redundancy, and network reliability.
•
You can explain complex network problems clearly to customers.
•
You take ownership of an issue through diagnosis and resolution.
•
You proactively look for ways to prevent repeat incidents.
What a Typical Day Looks Like
Your day may include:
•
Troubleshooting customer connectivity, latency, and routing issues.
•
Investigating BGP/OSPF or multi-WAN failover problems.
•
Configuring MikroTik routers, VLANs, VPNs, firewalls, and QoS.
•
Monitoring wireless backhaul and ISP infrastructure.
•
Provisioning new customer connections.
•
Troubleshooting Peplink SpeedFusion or bonded WAN deployments.
•
Investigating VoIP quality issues.
•
Supporting infrastructure expansions and network upgrades.
•
Updating configuration records and network diagrams.
•
Coordinating with engineering and field teams on escalations.
In short: you help keep production ISP infrastructure stable, scalable, and highly available while solving complex customer and network issues across modern wired, wireless, and SD-WAN environments.
Key Metrics for Success
•
Fast and accurate ticket resolution.
•
High network uptime and reliability.
•
Reduced repeat incidents and escalations.
•
Successful customer provisioning.
•
Effective resolution of routing and failover issues.
•
Accurate network documentation and configuration management.
•
Strong customer satisfaction and communication quality.
Why This Role Stands Out
•
Hands-on exposure to real ISP/WISP production infrastructure.
•
Work directly with BGP, MikroTik, Peplink, SD-WAN, wireless backhaul, and multi-WAN environments.
•
Exposure to modern connectivity technologies including Starlink and hybrid WAN.
•
Strong technical ownership rather than basic Tier 1 support.
•
Opportunity to work across both customer-facing troubleshooting and infrastructure operations.
•
Clear growth opportunities into:
•
Senior Network Engineer
•
ISP Network Engineer
•
Infrastructure Engineer
•
Network Operations Lead
•
Network Architect
Interview Process
•
Initial Screening Call
•
Technical Interview
•
Practical Network Troubleshooting Scenario
•
Final Interview
•
Offer & Onboarding
Apply Now
If you have hands-on ISP/WISP networking experience, understand BGP, MikroTik, multi-WAN, SD-WAN, and wireless infrastructure, and enjoy solving complex production networking problems, we’d love to hear from you.
Apply today and help maintain reliable, high-performance connectivity across modern ISP and hybrid network environments.
#NetworkEngineer #ISPJobs #WISP #MikroTik #Peplink #BGP #SDWAN #NetworkSupport #NetworkOperations #WirelessNetworking #Ubiquiti #Cambium #Starlink #VoIP #RemoteJobs #NetworkingJobs
More roles at Pavago
Shopify Web DeveloperShopify Web DeveloperShopify Web DeveloperShopify Web DeveloperSales Assistant
Seekless
Product
Find jobsCompaniesPricing
Legal
PrivacyTermsCookies
© 2026 SEEKLESS, INC. ALL RIGHTS RESERVED.BUILT WITH CARE