What You’ll Do:
• Lead and oversee all assigned banquet functions, ensuring event spaces are set according to specifications and service is executed seamlessly from setup through breakdown.
• Review Banquet Event Orders (BEOs) and coordinate with culinary, sales, and operational teams to ensure all event details are delivered accurately and on schedule.
• Direct banquet team members by assigning service stations, delegating responsibilities, and providing hands-on leadership throughout each event.
• Coordinate and monitor food and beverage service, ensuring all offerings meet quality, presentation, timing, and guest satisfaction standards.
• Partner closely with culinary leadership to ensure banquet menus are prepared, presented, and served in accordance with company standards and guest expectations.
• Deliver exceptional guest experiences by proactively addressing needs, resolving concerns professionally, and maintaining a visible presence throughout events.
• Plan and schedule banquet staffing based on business levels, conduct pre-shift meetings, and communicate event expectations and service standards.
• Train, coach, mentor, and support team members through ongoing feedback, performance development, and recognition to foster a high-performing service culture.
• Maintain accountability for banquet equipment, supplies, inventory, and event documentation, including accurate cover counts, reporting, and billing processes.
• Ensure compliance with all food safety, sanitation, workplace safety, and company policies while maintaining clean, organized, and event-ready banquet facilities.