LearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform.
The focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.
In this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.
The Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon.
This role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities.
You are accountable for renewal readiness and expansion, ensuring value is demonstrated, risk is managed, and opportunities are advanced in partnership with Sales.