Own the Backoffice end-to-end: be accountable for functionality, business logic, data model, documentation, roadmap, and overall system lifecycle.
Own reconciliation processes: define matching rules, tolerance thresholds, and break management; monitor reconciliation quality and reduce manual intervention and recurring discrepancies.
Own settlement and payouts: manage settlement business logic, including settlement cycles, fees, reserves, netting, FX, and adjustments, while ensuring payout transparency and control.
Ensure wallet and ledger integrity: define wallet and balance rules across currencies, monitor the correctness of money movements, and prevent unexplained discrepancies and balance inconsistencies.
Drive requirements and roadmap: translate operational, regulatory, and business needs into a prioritized backlog, write clear and testable requirements, and make trade-off decisions together with Engineering.
Own delivery and release quality: define acceptance criteria, lead UAT, coordinate business testing, approve releases, and verify outcomes after deployment.
Manage incidents and operational continuity: act as the escalation point for critical incidents, assess financial impact, coordinate remediation and post-incident reviews, and oversee financial data correction processes.
Partner with Finance, Compliance, Support, and Audit: provide required documentation and evidence, support regulatory and audit requirements, participate in month-end close, and train Back office users.