Review financial assistance applications and supporting documentation for completeness and accuracy.
Evaluate submissions against established program guidelines and eligibility criteria.
Maintain accurate and timely records in designated systems and databases.
Communicate application status, requests for additional information, and eligibility decisions to patients and other stakeholders.
Monitor and manage assigned work queues and shared inboxes to ensure timely processing.
Escalate complex cases or exceptions to appropriate team members for review.
Collaborate with cross-functional teams to resolve application, documentation, or system-related issues.
Ensure compliance with company policies, patient privacy requirements, and program procedures.
Identify opportunities to improve processes, enhance efficiency, and support continuous improvement initiatives.
Foster a positive and inclusive work environment by demonstrating accountability, teamwork, and professionalism.