Main Duties & Responsibilities
· Work hands-on alongside the cleaning team while supervising cleaning operations.
· Lead, motivate, and support cleaning operatives to ensure adherence to company standards and procedures.
· Assist the soft services manager and senior supervisor in coordinating cleaning schedules and allocating resources effectively.
· Ensure all areas of the shopping centre are cleaned in line with agreed specifications and within required timeframes.
· Conduct regular quality inspections and complete audit documentation.
· Deliver training and ongoing development to cleaning staff (BICS training experience advantageous).
· Address and resolve client or tenant complaints relating to cleanliness in a professional and timely manner.
· Monitor stock levels and assist with ordering cleaning supplies and managing equipment inventory.
· Ensure compliance with Health & Safety procedures, COSHH regulations, and safe systems of work.
· Promote a proactive approach to maintaining standards during peak footfall periods.
· Support with any client/customer requests.