Enterprise Analytics Strategy and Leadership
• Own and execute the analytics strategy across Advanced Primary Care and Urgent Care, ensuring reporting is built once for the enterprise rather than rebuilt for each service line
• Support the development of the multi-year roadmap for business intelligence, population health analytics, and decision support
• Establish intake, prioritization, and service standards so analytic capacity is directed to the highest-value work
• Present findings and recommendations to executive leadership and external partners
• Build the business case for analytic investments and manage the function to budget
Value-Based Care Analytics and Contract Performance
• Develop and maintain dashboards and reporting that track performance against all value-based care contracts across Commercial, Traditional Medicare, and Medicare Advantage
• Conduct contract modeling and scenario analysis to support payor negotiations, renewals, and new arrangement design
• Independently reconcile payor-produced settlements
• Partner with clinical and operational leaders on root cause analysis and corrective action for underperforming contracts and measures
• Support total cost of care management and medical expense ratio analysis
Population Health Analytics
• Lead the analytics supporting population health management, including utilization measures such as admissions and emergency department visits per thousand, readmission rates, and quality measure performance
• Deliver risk stratification and cohort identification that directs care management resources to the highest-impact patients
• Measure the effectiveness of care management, transitional care, and care gap closure programs
• Support HEDIS, CMS Star Ratings, MIPS, and other quality reporting requirements
Urgent Care and Enterprise Operations Analytics
• Oversee reporting across the urgent care network, including site-level performance, visit volume, provider productivity, patient throughput, and staffing to demand
• Deliver analytics on growth, patient acquisition, and conversion between urgent care and primary care
• Support revenue cycle, workforce, and patient experience reporting across the enterprise
• Partner with Urgent Care Operations leadership on the measures that drive the daily and weekly operating rhythm
Enterprise Metrics and Data Governance
• Define and maintain enterprise metric definitions and the data dictionary so the organization operates from a single set of numbers
• Establish data quality standards for analytic output and partner with Information Technology on the mechanisms that enforce them
• Implement a certification model that distinguishes governed, executive-ready reporting from exploratory analysis
• Serve as the business owner of analytic accuracy, including reconciliation between vendor platform output and enterprise reporting
Team Leadership and Development
• Lead, coach, and develop a team of senior business intelligence analysts supporting Advanced Primary Care and Urgent Care
• Set priorities, performance standards, and individual development plans
• Build depth in organizational knowledge across the team
• Recruit and onboard additional analytic talent as the function scales
Cross-Functional Partnership
• Partner with the Chief Information Officer and the data management team on integration priorities, reference table requirements, and the data lakehouse roadmap
• Collaborate with Finance on budgeting, forecasting, and alignment between operational and financial reporting
• Work with clinical leadership to translate analysis into workflow and care model modifications
• Support payor reporting obligations and external data requirements