As a Commercial Program Manager, you will operate across two critical areas of our commercial organization: Enterprise Account Management and SMB Program Management.
You will directly manage a select portfolio of Enterprise merchants, owning the commercial relationship, business performance, and long-term growth strategy for those partners. You’ll develop joint business plans, identify growth opportunities, lead business reviews, navigate operational challenges, and work cross-functionally to strengthen each partnership.
At the same time, you will lead programs designed to improve how Uber manages thousands of SMB merchants at scale. Rather than directly managing the SMB long tail, you’ll build and optimize the programs, processes, segmentation strategies, reporting, automation, and commercial playbooks that enable Account Managers and Account Coordinators to effectively manage large books of business.
This role is ideal for someone who combines strong commercial and relationship-management skills with structured program management, analytical thinking, and operational problem solving. Success requires the ability to move seamlessly between strategic merchant conversations and building scalable solutions for a complex commercial organization.